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It's all about call tracking

AdInsight Clarity Tracks an Unlimited Number of Keywords!

AdInsight Clarity is a visitor level call tracking solution; this means that it will track every visitor to your website through to an offline phone call. It does this by providing a unique telephone number to every visitor, so that when that unique phone number is called we know which exact visitor is calling and because we store all the visitor information we can report on every keyword that generates telephone enquiries.

This means that no matter how many different keywords your visitors use to find your website; you will be able to track them all, even the long tail keywords. But that’s not all! We store all the visitor information, so we can also tell you if the visitor has come from an organic search or PPC, if they went to your website directly or clicked on an email, if they clicked on a banner or found your website through a press release, or even if they found you through an affiliate. No matter how your visitors are finding you, AdInsight Clarity will be able to report this information back to you.

A new term that’s being going around recently is ‘keyword level call tracking’, but we feel this term is rather limiting because AdInsight Clarity does so much more. So we are calling AdInsight Clarity a ‘visitor level call tracking’ solution, which really incorporates all of the following:

•    Keyword call tracking
•    PPC call tracking
•    SEO call tracking
•    Affiliate call tracking
•    Offline call tracking
•    And more

We have clients that use hundreds of thousands of keywords in their PPC campaigns and until recently it has not been possible to track all of these search phrases very accurately. Older call tracking solutions have needed to use a 1-to-1 keyword match, where each keyword has a specific tracking number. This is accurate but there are simply not enough phone numbers in the UK for this to be effective. Other methods have used a 1-to-many keyword match, but this does not provide the level of accuracy required to properly optimise search campaigns. With visitor level call tracking, you are tracking the visitor not the keyword, so you are able to get complete accuracy with your call tracking.

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AdInsight Clarity: Pre-registration Now Open

A new age of call tracking is almost upon us! In a few weeks we will open up our new call tracking solution, called AdInsight Clarity, for beta testers. This solution has been in development for over 1.5 years and includes many fantastic innovations.

Existing call tracking solutions suffer from many inherent problems:

  • They are hard to implement and manage:
    • In many situations the business has to have a full understanding of all their marketing activity to be able to even contemplate using call tracking.
    • If the business wants to track their online activity there is inevitably some form of web development requirement.
    • For a successful online integration the business usually has to have an in depth understanding of how the internet works so they can setup the tracking correctly.
    • Every time you change your marketing you have to change the setup of your call tracking. This sometimes evolves complicated coding changes and potentially long development cycles.
  • They don’t give you the full picture:
    • In most cases you are stuck with a limited amount of phone numbers for tracking, so inherently you can only track a limited number of marketing initiatives. This is especially true for online; you can normally only track a set number of channels or traffic sources, but keyword level call tracking is not possible.
    • Due to the above limitation you are also faced with making important decisions based on the grouped results of many marketing initiatives.
  • They usually have several limitations:
    • Many online call tracking solutions can only track a few types of traffic or can only track them in a certain way which is ultimately limiting.
    • Complicated business structures prove difficult to handle because the systems are developed for general use.

So when faced with all these problems why have businesses still decided to utilise call tracking? The answer is simple; having some informative data is better than having no data at all and even this limited data has been proven to be invaluable for some businesses. But now the game is about to change!

AdInsight Clarity will solve most of these problems and more:

  • Automatic setup: Once you have installed the provided code on your website AdInsight Clarity will do the rest:
    • Advanced algorithms are used to identify and automatically create campaigns which help segment data effectively.
    • Tracking numbers are automatically provisioned on an ‘as needed’ basis to ensure continuous operation.
    • There is no longer a need to understand and define what you would like to track, AdInsight Clarity will determine the important traffic sources and track them automatically.
    • Because AdInsight Clarity does the setup for you there is very little to manage; if you start a new campaign AdInsight Clarity will figure this out. Obviously, if you want more control it is also possible to set things up manually.
  • More accurate and complete data:
    • AdInsight Clarity uses an advanced proprietary system that understands how your website is being used by every visitor. It does not use statistical estimates based on the average usage, which can be inaccurate at times.
    • This technology allows us to identify every interaction the visitor makes with your website and makes it possible for us to directly identify which visitor is calling you. You no longer have to use grouped data to make decisions; every online and offline conversion is directly associated with a visitor and so every marketing channel can be tracked accurately right down to the keyword.
  • Agile system design:
    • Two years of research has meant that AdInsight Clarity has been designed to cater for most business structures and usage requirements, so even the most complicated client requirements can be met.

The next generation of call tracking is almost upon us, so watch this space for updates. Pre-registration is now open. Go to the AdInsight Clarity to find out more.

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How to use our unique end of call sales tracking service

AdInsight’s unique sales tracking system allows each individual sale/lead made by telephone to be 100% accurately tagged to it’s originating campaign.

The system works as follows:

  • Agent hears a beep at end of call and the following message is announced:
    • “Press 1 to record a lead or press 2 to record a sale”
      • If 1 is pressed, agent hears another beep to indicate successful logging and call hangs up
    • If 2 is pressed, agent hears message
      • “Please enter the sale amount in pounds, followed by the hash key”Agent enters (eg 60#) … system beeps to indicate success and hangs up

All sales and leads can then be viewed in real-time using our campaign dashboards and the system will give running totals on ROI using aggregated sales values per campaign.

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Testing the WebRoute tracking code

A common problem with new clients testing their tracking code and rules is that they do not see the expected number on the website which contains the tracking code when entering from various tracking sources.

By default, our WebRoute system sets a cookie on the visitors browser with the initial tracking number which was served. An example is that if a customer first visits the site from a PPC source, and later comes back from an organic search for the company name, the visitor will see the PPC tracking number which we stored in the cookie. This allows the business to attribute the potential sale/lead by phone to the PPC click which costs the business money.

Clients must correctly clean all cookies from the browser they are testing WebRoute on. This means that the domain cookies are correctly deleted.

QUICK TIP: When using Firefox you can install the developer toolbar, which will allow you to only delete the cookies for the domain you are concerned with (this saves all your other stored data for other websites)

.

  1. Install web developer toolbar
  2. Load website with tracking code installed (i.e. your website)
  3. Click on the “Cookies” menu item
  4. Click on “Delete Domain Cookies”

For testing purposes, you can now navigate away from the site and return via a different traffic source which will allow you to see the right tracking number for that entry source.

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Google Analytics Call Tracking Setup

Adinsight Google Analytics Call Tracking Setup

Adinsight Google Analytics Call Tracking Setup

So how do you setup AdInsight Call Tracking with Google Analytics?

AdInsight offers the most simplistic approach to setting up Google Analytics Call Tracking; there is no need to create additional hidden pages on your website with the tracking code in it. All you have to do is fill in a few fields.

  1. When you are creating a campaign in AdInsight you name the campaign as you would normally, then you fill in 3 fields of your Google Analytics information, including; Google Analytics ID, Website URL and a unique ‘page’ name, which should not exist on your website (in this case it is ‘calltracking.html’). Now click the create button and go to your goal setup in Google Analytics.
  2. Once you are in one of the goal settings you set the goal to active and the Match Type to ‘Head Match’. You then put in the unique ‘page’ name (‘calltracking.html’) you entered into AdInsight into the Goal URL field and give the goal a name; in this case it is ‘Phone Call’. Then you can enter the goal value if you want Google Analytics to report on the cost per conversion and cost per impression data.

Google Aanlaytics Call Tracking Goal Setup

Google Aanlaytics Call Tracking Goal Setup

That is it; every time a phone number in that campaign is rung the following call data will be injected into Google Analytics:

  • Campaign Name – identifying which campaign generated the call.
  • Number Name – identifying which part of the campaign generated the call.
  • Rule Name- identifying which rule was used to serve that tracking number.

Now you know how easy it is to setup Call Tracking with Google Analytics what is stopping you? Signup for AdInsight’s Business Call Tracking solution online for instant account setup or contact us on 0844 910 9020

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Google Adwords Listings vs. Paid Google Maps Listings

Introduction:

Everybody who knows what they are doing in the internet game knows that they have to test everything possible to optimise the performance of online marketing efforts. You try everything from split testing webpage copy to PPC ad copy to testing different keywords, etc. Basically you test everything you possibly can to get the best possible results.

With this testing mindset engrained in my brain I thought it would be a great idea to test the difference between a normal Google Adwords listing vs. a Google Adwords map listing and the results were unexpected.

The company I was testing this on is a local business offering a fairly expensive B2C non consumable household product, so every lead is worth a few thousand pounds up. This company deals with 90% of its initial leads over the phone and a call tracking solution was essential in tracking the number of calls generated from each campaign.

call tracking

Visit our website for info on call tracking.

Initial Thoughts:

Before I started the test I though the map listing would bring in a few leads, far fewer than the rest of the PPC listings, which would be of a similar quality to the other PPC listings. However, I couldn’t have been more wrong.

The Facts and Results:

There were 7 ad groups running in the clients Google Adwords account generating 1097 clicks in total, of which 35 came from the Google Maps listing. Only one of the ad groups had a Google Maps listing enabled, so this low traffic could be expected. So in terms of clicks the Google Maps listing generated far fewer visitors, but this is where the call tracking data comes in.

Although the Google Maps listing only accounted for 3.19% of all the visitors from PPC, it generated 29.4% of all the phone calls through the website. The visitor to phone call conversion rate for the Google Maps listing was an astonishing 28.57% compared to the normal PPC listings, which was only 2.26%. It is amazing to see such a huge difference between the two, but the differences don’t stop there!

The average cost per click for the normal PPC listings was £0.79, but the average cost per click for the Google Maps listing was much less at £0.53 per click. That means that the Google Maps listing costs a whopping 32.9% less per click compared to a normal PPC listing and it has a visitor to phone call conversion rate which is 12.64 times higher than the normal PPC listings.

And if that wasn’t enough, it gets even better! AdInsight showed that on average the quality of each of the phone calls from the Google Maps listing was much higher than that of the normal PPC listing. In AdInsight the quality of the phone call can be loosely correlated to the length of the call. For this particular business there is a very strong correlation, but this is not the case for all businesses. So in this case a longer call correlates to a more interested caller and to a call where there is an exchange of details (the goal), whereas a shorter call usually correlates to an uninterested user, for whatever reason. For this client the average talk time for calls generated from the Google Maps listing was 156 seconds (just under 3 minutes), but the average talk time for calls generated from a normal PPC listing was a mere 68 seconds (just over a minute).

Conclusion:

Although Google Maps PPC listings generate far fewer impressions and click throughs, they yield a much higher conversion rate and deliver a much higher quality visitor compared to normal PPC listings. This same test would need to be conducted for several different businesses before it could be considered conclusive, but this case presents extremely compelling data. I feel that the fact that this business is local had a huge effect on the results and that a more national business would not be able to reproduce these results or even come close to them.


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Welcome To The New AdInsight Call Tracking Blog

Welcome to our new AdInsight blog! Over time we will be adding useful information about call tracking, as well as keeping people updated with the developments of AdInsight. We will also be posting call tracking case studies and other relevant information in the analytics and conversion tracking arena.

Some of the topics we will be covering include:

  • How call tracking can be used to effectively track phone call conversions from when your potential clients picks up the phone, right through until they purchase your product or service. We will show you the ways you can track this and also highlight the amazing insight that this level of tracking can give to your business.
  • How call tracking can be used effectively to track organic SEO initiatives. This will be predominantly focused on Google search, but we will also cover Yahoo and MSN/Live.
  • How call tracking can be used effectively to track PPC initiatives. This will be predominantly focused on Google Adwords, but we will also cover some of the other big PPC providers, like; Microsoft adCenter, Microsoft adCenter and Miva.
  • How call tracking can be completely integrated into your Client Requisition Manager (CRM) so you can benefit from even deeper insight into your conversion metrics.
  • How call tracking can be integrated into your existing web analytics platform. This will be predominantly focused on Google Analytics, but we will also try to cover other web analytics platforms like Yahoo Web Analytics, Omniture, Click Tracks, Intellitracker and more if possible.
  • and More!

We hope you find all the information to come interesting and insightful. Please feel free to comment on our blog posts as we love to hear from our readers.

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